Business Operations Manager

Operations · Vancouver, British Columbia
Department Operations
Employment Type Full-Time
Minimum Experience Experienced


Reporting to the Director of Operations, the Business Operations Manager is responsible for planning, managing and executing strategic, business excellence and operational improvements across the business. 

This position requires a leader who can manage large project teams and complex projects, engage with senior business leaders, and think and act strategically.

What You'll Do…

  • Program / Project Definition and Management
    • Lead program / project management and reporting of multiple business improvement initiatives.
    • Identify financial and operational levers for improving key processes, structures and/or managing risk, from business development to project execution and close-out.
    • Define and support change management with focus on process, people, and technology solution implementation.
    • Ensure quality of deliverables and assist in the development of quality management programs
  • Analysis and Solution Recommendations
    • Using standard and approved methodologies; identify, define and conduct strategic, quantitative, and qualitative analyses for improving profitability, scalability and efficiency objectives as it relates to improvement projects.
    • Establish key performance indicators, method for collection and reporting of key financial and operational data.
    • Develop financial models, analytical tools, and business cases to support project delivery.
    • Draw conclusions and recommendations from analyses performed, and present to key business stakeholders to highlight opportunity and / or mitigate risks
  • Leadership and Stakeholder Relationship Management
    • Understand customer needs and work collaboratively with key stakeholders to define business problems / opportunities and develop solutions to close gaps.
    • Build relationships and seek to achieve optimal engagement from both business and Shared Services stakeholders.

Skills and Experience….

  • 5-7 years of relevant business improvement, transformation and project management experience
  • Ability to work in a fast-paced and results-oriented environment, engaging on multiple concurrent projects.
  • Highly organized and attentive to details.
  • Strong listening, verbal and written communication skills.
  • Excellent problem-solving and analytical skills.
  • High emotional intelligence.
  • Ability to work independently if required, and to lead and manage teams.
  • Ability to work closely with Executive Management, Business Unit Leaders and Subject Matter Experts.
  • Ability to build and foster effective client relationships at all levels within the organization.
  • Ability to deal with ambiguity and apply sound business acumen.
  • Experience using process mapping tools(e.g. MS Visio) for data flow and process documents.

Why join Monstercat? We offer the opportunity to…

  • Work with smart, driven, and passionate people in a fun and collaborative environment
  • Work at the forefront of music innovation
  • Be creative & strategic
  • Be rewarded with more opportunity and bi-annual company performance bonuses
  • Work a flexible workweek currently from home and from our creative dog-friendly Railtown Vancouver office with freshly ground coffee, a fully stocked kitchen, and regular company events
  • Utilize a comprehensive health and dental benefits package

About Us…

Monstercat is Canada’s largest independent electronic music label. From the heart of downtown Vancouver, we’ve mastered the art of innovation to award-winning levels. We connect an unparalleled roster of chart-topping artists with fans worldwide, all the while partnering music with distribution players and partnerships that maximize impact. Powered by a collection of creative music lovers and tech aficionados, we’ve successfully forged into the realms of events, apparel, and gaming with signature style.


How to Apply…

On our website, click “Apply for this Job”. To be considered for this role, please include:

  • Your resume

Thank You

Your application was submitted successfully.

  • Location
    Vancouver, British Columbia
  • Department
  • Employment Type
  • Minimum Experience